FAQ

As a general rule, we provide an initial response to all inquiries within 24 business hours. For detailed quotations or complex itinerary requests, we will first acknowledge receipt and provide a clear timeline for the completed proposal. We prioritize swift communication to account for time zone differences and ensure our international partners can proceed with their bookings seamlessly.

Yes, absolutely. We specialize in fully tailor-made arrangements customized to your clients' interests, budget, and specific requests, rather than one-size-fits-all packages. Leveraging our extensive local network, we design unique itineraries ranging from exclusive luxury experiences to themed tours focused on culture, gastronomy, or adventure.

Yes, we provide a 24/7 emergency contact line for all guests while they are traveling in Japan. In the event of an accident, sudden illness, or transportation disruption, our dedicated staff will be available to provide immediate assistance. We work closely with our agency partners to resolve any on-site issues promptly, ensuring peace of mind for both you and your clients.

Yes, leveraging our strong local partnerships, we offer highly exclusive arrangements. We can organize private access to non-public temple areas, one-on-one workshops with traditional artisans, and buy-out dinners at prestigious, hard-to-book restaurants, providing your clients with truly unique and unforgettable experiences.

We provide detailed support for a wide range of guest requirements. This includes catering to diverse dietary restrictions such as vegetarian, vegan, and Halal, as well as arranging barrier-free transportation and accommodations. Additionally, we are committed to proposing sustainable travel options that contribute positively to local communities.

We accept bank transfers in Japanese Yen (JPY) and US Dollars (USD). Major credit cards are also accepted. We offer flexible payment schemes designed for your convenience, including the use of international payment platforms to help minimize transaction fees for our global partners.

Our cancellation policy varies depending on the type of booking (FIT, Group, MICE) and the season, but we will always provide clear and transparent terms at the time of quotation. While considering the strict policies often held by Japanese accommodations, we strive to offer flexible terms that minimize risk for our partners.