Privacy Policy
AlvaJapan LLC (“YOAKE,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information appropriately. This Privacy Policy explains how we collect, use, store, and share personal information when you use the YOAKE website, submit an inquiry or quotation request, or otherwise communicate with us. By using this website or submitting information to us, you acknowledge this Privacy Policy.
1. Information We Collect
- Name
- Company name
- Email address
- Phone number
- Country or region
- Travel preferences and itinerary-related information
- Details submitted through inquiry forms, quotation requests, or other communications
- Technical information such as IP address, browser type, device information, and website usage data
2. How We Use Information
- To respond to inquiries and quotation requests
- To provide travel-related planning, coordination, and operational support
- To communicate with clients, partners, and suppliers regarding requested services
- To prepare proposals, quotations, invoices, and booking-related documents
- To improve our website, services, and user experience
- To maintain security, prevent fraud, and manage operational risk
- To comply with legal or regulatory obligations
3. Sharing of Information
- Regional DMCs and local partners
- Accommodation providers
- Transport operators
- Guides and activity providers
- Restaurants and venues
- Payment service providers
- Professional advisors, insurers, or legal/regulatory authorities where necessary
We do not sell personal information to third parties.
4. International Data Handling
Because YOAKE works with travel professionals, clients, and service providers in multiple countries and regions, personal information may be shared across borders where necessary for travel planning, coordination, and service delivery. We will take reasonable steps to handle such information appropriately and in accordance with applicable laws.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service operation, communication, recordkeeping, legal compliance, and dispute resolution.
6. Data Security
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, understand website usage, and enhance user experience. You may adjust your browser settings to refuse cookies or notify you when cookies are being used, although some parts of the website may not function properly as a result.
8. Your Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of such information. If you wish to make such a request, please contact us using the contact details below.
9. Third-Party Websites
This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this website with the revised effective date.